Privacy Policy

At SubSync, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our subscription inventory forecasting application.

1. Information We Collect

Information You Provide

When you install and use SubSync, we collect information you provide directly:

• Account information (email address, store name)
• Billing information (processed securely through Shopify)
• Support communications and feedback

Information from Shopify

When you connect your Shopify store, we access:

• Store information (name, domain, timezone)
• Product and variant data (titles, SKUs, prices)
• Inventory levels across locations
• Order data related to subscription fulfillment

Information from Subscription Platforms

When you connect subscription platforms (Recharge, Appstle, Loop), we access:

• Subscription contract data (products, quantities, frequencies)
• Billing schedule information
• Subscription status (active, paused, cancelled)

Automatically Collected Information

• Usage data (features used, actions taken within the app)
• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)

2. How We Use Your Information

We use the collected information to:

• Provide and maintain the SubSync service
• Generate demand forecasts and inventory alerts
• Process your subscription and billing
• Send service-related communications
• Provide customer support
• Improve and optimize our service
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third parties that help us operate our service (hosting, payment processing, email delivery)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data centers with physical security measures

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you uninstall SubSync, we delete your store data within 30 days, except where retention is required by law or for legitimate business purposes (such as billing records).

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data in a portable format
• Object to or restrict certain processing
• Withdraw consent where applicable

To exercise these rights, contact us at privacy@subsync.io.

7. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We may use analytics cookies to understand how users interact with our service. You can control cookie settings through your browser.

8. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

9. Children's Privacy

SubSync is not intended for use by children under 16. We do not knowingly collect personal information from children under 16.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of SubSync after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: